Privacy Policy

Last updated: June 11, 2026

1. Introduction

OEMVault ("we," "us," or "our") operates the getcustomerportal.com marketing website and the OEMVault platform (app.getcustomerportal.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

  • Contact form submissions: Name, email address, company name, subject, and message content when you submit our contact sales form.
  • Demo and portal access requests: Name, email, and company information when you request access to the OEMVault platform.
  • Chatbot interactions: Messages you send to our AI assistant are processed to generate responses but are not stored after the session ends.

2.2 Information Collected Automatically

  • Analytics data: We use Google Analytics 4 (GA4) to collect anonymized usage data including pages visited, time on site, referral sources, and device/browser information.
  • Log data: Our servers automatically record information such as your IP address, browser type, operating system, and request timestamps.
  • Cookies: We use essential cookies for site functionality and analytics cookies through Google Analytics. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and contact form submissions
  • Process demo and portal access requests
  • Improve our website and services through aggregated analytics
  • Send relevant communications about our products and services (only when you have initiated contact)
  • Detect, prevent, and address technical issues or abuse
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service providers: Trusted third parties that assist in operating our website and services (e.g., cloud infrastructure providers, email notification services). These parties are contractually obligated to protect your data.
  • Analytics providers: Google Analytics processes anonymized usage data to help us understand how visitors use our site.
  • Legal requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption in transit (TLS/HTTPS) for all communications
  • Server-side rate limiting and input validation on all API endpoints
  • Content Security Policy (CSP) and other HTTP security headers
  • Regular security assessments and monitoring

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

Contact form submissions and demo requests are retained for as long as necessary to fulfill the purpose for which they were collected and to comply with our legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. International Data Transfers

Our services are hosted on cloud infrastructure that may process data in various regions. By using our website, you consent to the transfer of your information to facilities outside your jurisdiction, subject to appropriate safeguards.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are intended for business use and are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: